Position: Customer Service / Call Centre

Experienced customer service and terminal opera3ons specialist with over 5 years of experience delivering outstanding passenger experiences and managing complex transport and event services. Proven leadership in overseeing ferry terminals, resolving high-volume customer issues, and enhancing opera3onal efficiency. Successfully supported VIP delega3ons during Expo 2020, coordinated large-scale events, and handled airline passengers at one of the world’s busiest airports. Fluent in English and Arabic, with strong skills in problem-solving, team leadership, and service op3misa3on. Seeking to contribute to an organiza3on commiJed to opera3onal excellence and world-class customer service.