Position: Business Development (Sales / Business Development)

Results-driven Customer Success Manager with 13+ years of experience across SaaS, CPaaS, and AI-led platforms, managing enterprise and BFSI clients. Proven expertise in customer onboarding, adoption, renewals, ARR expansion, and stakeholder management. Strong commercial acumen with a consistent track record of high renewal rates, net revenue retention, CSAT improvement, and SLA adherence.