Position: Customer Service / Call Centre

Operations Support Expert with over 12 years of experience specializing in Root Cause Analysis (RCA), high-accuracy audits, and superior Customer Relationship Management (CRM). Proven track record of maintaining a 95% CSAT rating while managing complex daily inquiries in high-pressure environments. Expert in Process Optimization, SLA Management, and Cross-functional Collaboration to build brand loyalty through empathetic communication and strategic Data Visualization. Skilled at identifying Service Gaps and leading Continuous Improvement initiatives that drive organizational growth and long-term client retention.