Position: Hardware & Infrastructure (IT / Hardware & Software Development)

IT Support Specialist with 5+ years of experience delivering Level 1 and Level 2 support in on-site environments. Proficient in Microsoft 365, Azure fundamentals, Google Workspace, FortiGate firewall management, VPN setup, VLAN configuration, DNS/DHCP administration, and endpoint security. Skilled in network monitoring tools such as PRTG and SolarWinds, NAS storage and Google Cloud backup solutions, plus vulnerability scanning with Nessus and OpenV AS. Achieved 99.9% system uptime, reduced phishing incidents by 50%, and improved user onboarding efficiency by 30%. Currently enhancing cybersecurity expertise to strengthen technical capabilities and ensure future readiness.