الوظيفة: Customer Service / Call Centre

Analytical and leadership-driven Workforce Management (WFM) Real-Time Analyst with a strong background in both the BPO and manufacturing industries. Proven track record of career progression, moving rapidly from customer service roles to specialized real-time management. Skilled in service-level monitoring, queue management, and workforce planning, combined with a foundational background in high-volume, quality-driven production operations.