Position: Customer Service / Call Centre

Dedicated professional with a Bachelor’s degree in Garment Engineering and over 5 years of combined experience in quality assurance, procurement, customer service, and product development within the garment and apparel industry. Proven expertise in implementing quality control standards, managing procurement strategies, and fostering productive vendor relationships. Skilled in problem-solving, process development, and team training, with a strong attention to detail and a commitment to excellence. Fluent in Oromo, Amharic, and English, with excellent communication and negotiation skills. Proficient in Microsoft Office Suite, CAD, and Adobe Illustrator, with a track record of contributing to organizational success through strategic planning, operational efficiency, and collaborative teamwork.