الوظيفة: Customer Service / Call Centre

I am Tridib Halder, an experienced professional with 8 years in the tech industry, specializing in escalation management, cloud migrations, and cross-functional collaboration. Currently, I serve as an Escalation Lead at Autodesk, where I manage production environments, handle service level management, and resolve incidents for cloud migration projects. My role involves collaborating with engineering, product, and operational teams to ensure seamless migrations and minimal disruptions for our customers. My key skills include cloud migrations, service level management, root cause analysis, and automation. I am proficient in tools like Splunk, Salesforce, JIRA, and MySQL, and I have experience with virtualization platforms such as VMware and Hyper-V. I also hold a technical certificate in MS Azure (SC-300). Throughout my career, I have held roles such as Technical Support Specialist at Autodesk, Subject Matter Expert at Concentrix - Adobe, Sr. Analyst at Deloitte, and Sr. Advisor at Wipro. I have consistently contributed to process improvement, team training, and strategic planning, earning recognition for my efforts, including being featured on Autodesk's CS Wall of Fame. I hold a B.Tech in Computer Science from Maulana Abul Kalam Azad University of Technology. My achievements include reducing escalation resolution times, developing an escalation tagging system, and automating email updates for migrated domains, all of which have enhanced operational efficiency and customer satisfaction.