Position: Customer Service / Call Centre

Experienced and personable Customer Service Representative with over 8 years in the hospitality industry, known for delivering outstanding guest experiences and managing front desk operations. Proficient in Opera PMS, with a strong record of resolving guest issues, increasing satisfaction scores, and streamlining hotel processes. Brings excellent communication, multitasking, and problem-solving skills with a passion for creating a welcoming and seamless stay for all guests.