Position: Customer Service / Call Centre

Professional Summary Detail-oriented and results-driven IT professional with over 4 years of experience specializing in Change Management, Technical Support, and Enterprise IT Operations. Currently working as a Senior Analyst – Change Manager at Capgemini, with proven expertise in managing end-to-end change lifecycle, conducting CAB meetings, and deploying production releases using tools like ServiceNow, JIRA, and GitHub. Skilled in monitoring systems via Splunk, database management (SQL, MongoDB), and stakeholder reporting using MS Excel, PowerPoint, and SharePoint. Previously worked at Wipro as a Customer Support Executive, delivering high-quality technical and non-technical support, ensuring customer satisfaction, and maintaining service-level agreements. Recognized for excellent communication skills, adaptability in fast-paced environments, and commitment to IT service excellence.