Position: Customer Service / Call Centre

Motivated B.Com (Computer Applications) graduate with hands-on experience in logistics operations at TCS, supporting FedEx shipment handling, customs documentation, and regulatory processes including FDA and CVD checks. Completed an internship in digital marketing with basic knowledge of SEO, social media marketing, and content strategies. Strong grounding in MS Office tools (Excel, Word, PowerPoint) and familiar with Power BI for performance tracking. Additional experience managing a retail electrical shop, gaining practical skills in customer handling, billing, inventory, and sales operations. Possesses strong communication, problem-solving, and analytical abilities with a commitment to continuous learning.