Position: Data Management & Analysis

Results-driven professional with over 4 years of experience in customer service operations and more than 2 years in data analysis, system support, and reporting. Proven expertise in KPI monitoring, MIS reporting, SQL and advanced Excel analysis, CRM systems, documentation, and process improvement. Adept at working in high-volume, SLA-driven environments typical of UAE organizations, with a strong track record of supporting operations, administrative functions, and diverse stakeholders efficiently. Leveraged UX principles to design intuitive dashboards and reports, enhancing data accessibility and decision-making for non-technical stakeholders.