Position: Retail Sales (Sales / Business Development)

IT Support, Cybersecurity, and Customer Service Specialist with 6+ years of experience across IT operations, hospitality support, and multi-department coordination. Strong background in technical troubleshooting, network administration, and digital asset protection, backed by a proven record of reducing downtime by 30% and achieving 95% first-contact resolution. Skilled in delivering high-quality hospitality service, handling client inquiries, and ensuring smooth guest and user experiences