Position: Software Development (IT / Hardware & Software Development)

Focused on Technical Problem-Solving. Focused on Customer Advocacy and Communication. Diagnosis and Troubleshooting: Act as the first and second line of support to identify the root cause of complex technical problems, which can involve software, hardware, networking, or system configuration issues. Clarity and Transparency: Providing honest, clear, and easy-to-understand information about products, services, and any issues or delays.Active Listening: Genuinely listening to customer feedback, concerns, and needs across all channels (phone, email, chat, social media).Accessibility: Making it easy for customers to contact the company through their preferred channel.