Position: Travel & Tourism / Leisure

Alvin Pereira Client Service | Administrative | Operations Professional pereiraalvin27@gmail.com | +91 7045907320 ________________________________________ Professional Summary Results-driven client service and administrative professional with 4+ years of experience in operations management, business coordination, and process optimization. Skilled in client relationship management, workflow improvement, reporting, and project coordination. Proficient in MS Office, web design, and multilingual communication. Known for enhancing operational efficiency and delivering high-quality service in fast-paced environments. ________________________________________ Core Competencies • Client Relationship Management | Customer Service Excellence • Administrative & Operational Support • Business Coordination & Reporting • Process Improvement & Workflow Optimization • Problem Solving & Decision Making • Communication & Presentation Skills • Web Design using Pre-Built Templates • MS Office Suite (Word, Excel, PowerPoint, Outlook) • Multilingual: English, Hindi, Marathi, Konkani ________________________________________ Professional Experience Administrative & Client Support Alleluia Investment, Mumbai, India | May 2021 – Present • Managed and strengthened client relationships, delivering professional customer service to 100+ active clients. • Coordinated administrative operations, including documentation, reporting, and workflow management. • Implemented process improvements that increased operational efficiency by 20% and reduced errors. • Prepared reports, presentations, and analytical data for senior management. • Assisted in project coordination, supporting teams to meet deadlines and quality standards. Web Design & Support (Template-Based Projects) • Inventif Web | Junior Web Developer | Oct 2019 – Apr 2020 Customized websites using pre-built templates, supporting web development projects to meet client requirements. • Signaturess.com Web Design & SEO Services | May 2019 – Oct 2019 Designed client websites, optimized user experience, and ensured branding compliance. • Web Inbox | Dec 2018 – May 2019 Coordinated client requirements, assisted in web design tasks, and ensured timely project delivery. ________________________________________ Education • Bachelor of Commerce (B.Com) – St. Xavier’s College, Mumbai | 2016 • HSC – Royal College, Mumbai | 2014 • SSC – Holy Cross Convent School, Mumbai | 2012 Professional Qualification • Diploma in Website Designing – St. Francis Industrial Training Institute, Mumbai | 2018 ________________________________________ Additional Information • Marital Status: Single • Driving License: Indian (Scooter)