Assistant Manager Front Office

Job description

At The Royal Horse Guards Hotel, we recommend job seekers to apply within the current available position (Assistant Manager Front Office). A responsible sociable who will utilize their strong interpersonal and organizational skills in an office based role. This role will provide reception coverage as well as day to day administrative support, any applicant ready to develop and grow with us in terms of interest and responsibility with active personality. We will be glad to accept you into our team!

Main duties of this role:
General office duties.
Ensuring guest satisfaction, and managing the front office team.
Demonstrate a high level of customer service at all times.
You also play a key role in training and developing front office staff.
Ensuring they deliver the highest standards of service.
Your responsibilities include managing room reservations.
Coordinating with other departments for room readiness, and handling guest complaints and queries.
Your leadership and management skills are essential in maintaining a productive and motivated team.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Qualifications, Experience and Requirements:
Preferred Language of Resume/Application: English.
1-2 years minimum experience.
Average level in English.
Monthly Salary: 3,200GBP and above, depending on level of experience.
Positive attitude.
Ability to work with teams.
Experience in communication and good conduct.
Attention to detail.

Benefit:
The Employee is eligible to receive a semi-annual discretionary bonus of up to a target of 45% of your Base Eligible Earnings as defined in the Company's Bonus Plan. Based on your performance, you can over-achieve your bonus target pursuant to the Company's Bonus Plan.

Employee shall be afforded Health Insurance and Retirement (Pension) Plan in accordance with the prevailing market practice in the United Kingdom and the applicable laws and regulations

In Return:
Employee shall be entitled to up to thirty (30) days of Paid Vacation/Leave (plus Bank Holidays) in any given calendar year provided that Employee remains a full time employee during such period of time. If Employee’s employment falls short of twelve months in any given calendar year, Employee’s entitlement to thirty (30) days of paid vacation/leave shall be reduced on a pro rata basis. Employee shall be eligible to accrue paid vacation/paid time off in accordance with the company's paid vacation/paid time off policy, as it may be amended from time to time, and at the rate equal to other similarly situated employees.

All qualified applicants will receive consideration for employment. The Royal Horse Guards Hotel need the service of candidate within and outside the United Kingdom, the hotel management shall secure the traveling document employee may need to travel and work here in the United Kingdom.

Interested person should forward his/her current cv/resume via email to us on (recruitment@royalhorseguardhotel.com) for review, consideration and fast processing of application.

Additional information