Patient Sales & Care Coordinator

Job description

About Symmetry

Symmetry is a premium rehabilitation and longevity-focused clinic specializing in:
• Biomechanotherapy • Pain Recovery Programs • Posture Correction • Movement Optimization • Physiotherapy • Kinesiology • Rehabilitation Programs • Recovery Technologies • Longevity Programs • IV Therapy • Peptides and Performance Medicine • Health Optimization and Preventive Care
Our mission is to help people move better, feel better, recover faster, and maintain long-term health through personalized rehabilitation and longevity programs.


Role Overview

This is not a traditional receptionist or call center position.
We are looking for a highly motivated sales professional who understands patient psychology, enjoys sales, builds trust quickly, and genuinely cares about helping people.
You will become one of the key revenue-generating team members within the clinic.
Your role is to help patients understand their condition, explain available solutions, guide them through treatment recommendations, and support them throughout their recovery journey.


Key ResponsibilitiesNew Patient Conversion

• Follow up with all incoming leads

• Convert inquiries into appointments

• Confirm attendance

• Reduce no-shows

• Build trust before the first visit


Consultation Conversion

• Work closely with doctors and physiotherapists

• Present treatment plans professionally

• Explain rehabilitation and longevity programs

• Convert consultations into treatment packages

• Support package sales and upgrades


Existing Patient Retention

• Maintain communication with current patients

• Monitor attendance and continuity of treatment

• Follow up with patients who miss appointments

• Support package renewals and repeat purchases

• Increase patient lifetime value


Reactivation of Dormant Patients

• Contact inactive patients

• Re-engage previous patients

• Present new programs and offers

• Bring patients back into treatment


CRM & Communication

• Maintain accurate CRM records

• Update patient notes

• Manage WhatsApp communication

• Coordinate appointments

• Track patient progress and follow-up activities


Team Support

• Work closely with physiotherapists, doctors, front desk, and management

• Participate in sales meetings

• Support implementation of sales processes and scripts


Candidate Profile

We are looking for someone who:
• Loves sales and understands sales psychology

• Enjoys communicating with people

• Can confidently explain complex services in a simple way

• Learns products quickly

• Understands premium customer service

• Is highly organized and proactive

• Is comfortable working with sales targets and KPIs

• Has strong emotional intelligence

• Can build trust and long-term relationships


Strong Advantages
The following will be considered a significant advantage:
• Previous experience in healthcare, wellness, aesthetics, hospitality, or premium service environments

• Experience selling treatment programs, memberships, or wellness services

• Previous CRM experience

• Sales training certifications

• Formal sales education

• Experience coaching or training sales teams

• Understanding of rehabilitation, physiotherapy, longevity, health optimization, or wellness products

• Russian or Arabic language skills


Performance Expectations
The successful candidate will be expected to contribute to:
• Increased appointment bookings

• Improved attendance rates

• Higher consultation-to-package conversion

• Improved patient retention

• Increased repeat revenue

• Reactivation of inactive patients

• Growth of overall clinic revenue


Compensation Structure

Compensation for this position consists of a fixed salary and a performance-based incentive structure linked to individual and clinic KPIs.
The final compensation package will be discussed individually with shortlisted candidates and will depend on:
• Previous sales experience;
• Healthcare, wellness, hospitality, or premium service background;
• Communication and conversion skills;
• CRM and patient management experience;
• Overall suitability for the role.


The performance-based component is designed to reward contribution to clinic growth, patient retention, consultation conversion, repeat revenue, and overall sales performance.
Please note that compensation structure, KPI targets, and final employment terms will be discussed individually with successful candidates during the final interview process.




Why Join Symmetry

You will become part of a rapidly growing premium rehabilitation and longevity brand with ambitious expansion plans.
This role offers the opportunity to work directly with patients, contribute to meaningful health outcomes, and play a significant role in the commercial growth of the clinic.
We are looking for individuals who are passionate about sales, patient care, and long-term professional growth.
We look forward to discussing this opportunity with you.
Kind regards,
Symmetry Rehabilitation & Longevity Clinic Dubai, UAE

Additional information