Position: Hardware & Infrastructure (IT / Hardware & Software Development)

I am writing to express my interest in the position within your organisation. With over two years of hands-on experience across support desks, user access management, and network troubleshooting, I’ve developed a strong, practical skill set that allows me to support users effectively and help teams stay on track. Having worked in both fast-paced and structured IT environments, I’m confident supporting a range of technologies and platforms. I take pride in being approachable and calm under pressure, always aiming to solve problems as quickly and clearly as possible. Some areas I bring experience in include: Active Directory, Office 365, SharePoint, Exchange, and Citrix ServiceNow and ITSM-based ticket management Remote diagnostics, VDI troubleshooting, and endpoint support Network basics like VPN, TCP/IP, DNS, and hardware setup Multi-channel support (email, phone, in-person), with a strong focus on SLAs I hold a Master’s in Network Engineering from the University of Greenwich, and have certifications in Windows 10 (MD-102) and Office 365 fundamentals. I’m always eager to keep learning and contribute to a team where I can make a difference through reliable and clear IT support.