Position: Hardware & Infrastructure (IT / Hardware & Software Development)

I am an experienced IT Support Engineer with 10+ years of hands-on experience providing technical support, resolving issues, and maintaining stable IT environments for over 300+ users. My expertise includes Windows OS, Office 365, Active Directory, Azure AD, Intune, and endpoint management across both onsite and remote setups. I specialize in troubleshooting hardware/software issues, managing identity and access, deploying and securing devices, and ensuring smooth day-to-day IT operations. I am known for delivering quick resolutions, clear communication, and reliable user support in fast-paced environments. Over the years, I’ve assisted teams across different functions, reduced user downtime, and contributed to stronger IT processes through proactive monitoring and efficient problem-solving. Key Skills & Expertise: Windows OS, Laptop/Desktop & Endpoint Support O365 & Exchange Online Administration Active Directory & Azure AD (User/Group/Access Management) Intune & MDM/Device Compliance Network & VPN Troubleshooting Hardware/Software Installation & Configuration Remote Support & Ticket Management Strong Customer Service & User Communication I am passionate about delivering smooth, secure, and efficient IT experiences and continuously improving my technical skills.