Position: Hardware & Infrastructure (IT / Hardware & Software Development)

Support Engineer with 5+ years of diverse client support experience, specialized in advanced monitoring tools including AppDynamics, Datadog, Glass Table, Grafana, Gaia Cloud Foundry, ITRS Geneos, Nagios, Observium, Splunk, and Service Analyzer. Strong expertise in ITIL, ITSM, and customer support principles, delivering exceptional troubleshooting and problem-solving capabilities with a sharp focus on customer satisfaction and productivity. Proven track record in successful project delivery and cross-functional team leadership, ready to bring valuable skills and impact-driven support to your team.