Position: Customer Service / Call Centre

Based in Dubai and available to join immediately, I bring over 13 years of leadership experience in Customer Experience, Service Delivery, and Operations across SaaS, BPO, Telecom, Automotive, and E-commerce. I’ve led multicultural teams in India, UAE, and Georgia, managing voice, email, and chat support operations while improving CSAT, NPS, SLA adherence, and team performance. Along the way, I’ve enhanced training, quality assurance, and process efficiency to build high-performing support functions. I work comfortably with Salesforce, Zendesk, Genesys, Avaya, and Power BI, and hold a Revenue Operations certification from HubSpot. By combining data-driven decision making with AI adoption, I help optimize customer journeys and align support with business growth. I’m passionate about building teams that thrive on empathy, efficiency, and innovation. I’m now exploring leadership opportunities in Dubai and the UAE where I can bring measurable impact.