Position: Customer Service / Call Centre

Bringing a diverse background in operations, compliance, and analytical problem-solving to customer-centric roles, including the recent transition to Customer Service Analyst at Concentrix. Previously served as a Trust and Safety Associate at Accenture, emphasizing risk management and operational integrity in digital environments. Earlier, at Continental Biscuits Limited, drove process improvements using root-cause analysis techniques like the “Why-Why” method to reduce waste and enhance efficiency. A strong advocate for continuous innovation, with a passion for delivering excellent service and optimizing workflows in dynamic, fast-paced business settings.