Position: Customer Service / Call Centre

I have hands-on experience in healthcare insurance operations and revenue cycle management, with a strong focus on accuracy, compliance, and client coordination. I worked as a Process Associate at Omega Healthcare, where I handled end-to-end processes including medical claims verification, eligibility checks, billing review, payment posting, and denial analysis. My role required reviewing policy details, validating coverage, and ensuring claims and requests complied with insurer guidelines and policy wordings. I regularly processed documentation such as patient demographics, insurance IDs, authorizations, and supporting proofs, ensuring completeness and accuracy before submission through insurer portals or internal systems. I coordinated with internal teams, insurance providers, and clients to resolve discrepancies, follow up on pending requests, and confirm approvals or updates. Maintaining accurate records, audit trails, and timely system updates was a key responsibility.