Position: Customer Service / Call Centre

Experienced Network Fiber In-Charge with over 8 years of expertise in managing fiber network infrastructure, FTTH deployments, and backbone operations across Andhra Pradesh under APSFL and Tera Software Pvt. Ltd. Skilled in configuring Cisco ASR 920/903 routers, Dasan and Portugal Telecom (PT) OLTs, and performing OTDR testing, fusion splicing, and network fault restoration.Strong background in GPON provisioning, network monitoring (Agora), and coordinating Field Response Teams (FRTs) and Local Maintenance Operators (LMOs) for efficient service delivery. Adept at handling NOC escalations, planning fiber routes, and maintaining accurate splicing and restoration documentation.Known for leadership, quick problem-solving under pressure, and a hands-on approach to maintaining high network uptime. Currently exploring opportunities in fiber network operations, field engineering, and telecom infrastructure management.