Position: Customer Service / Call Centre

Customer Success professional with 7+ years of experience supporting SMB, Mid- Market, and Enterprise customers in fast-paced SaaS environments. Specializes in driving product usage and feature adoption through proactive engagement, 1:1 expert coaching, and consultative customer interactions. Experienced in working across Salesforce CRM, HubSpot, and Microsoft Dynamics, partnering closely with Sales and Support teams to deliver measurable customer outcomes. Passionate about continuous learning, enablement, and delivering exceptional customer experiences aligned with Salesforce best practices.