Position: Hardware & Infrastructure (IT / Hardware & Software Development)

Ready to start and relocate to UAE immediately. With over 5.8 years of experience in IT support and infrastructure operations, I have hands-on exposure to supporting global users, managing incidents, and ensuring secure and reliable IT services. In my current and previous roles, I have supported enterprise environments using Active Directory, Microsoft 365, Azure AD, Intune, and Zscaler (ZIA/ZCC). My experience includes user onboarding and offboarding, access management, MFA support, VPN troubleshooting, incident escalation, and SLA-driven support through tools like ServiceNow and SolarWinds. I have also contributed to process improvement by creating SOPs and knowledge base articles, which helped improve team efficiency and service quality. I have been recognized multiple times for my performance, including receiving Employee of the Month awards and consistent positive CSAT feedback. I also successfully handled a large-scale remote domain migration for international users in Singapore and Australia with zero business impact. Currently, I am pursuing an M.Sc. in Cyber Forensics and Information Security, which strengthens my understanding of security best practices and modern IT environments. I am an immediate joiner and highly motivated to contribute my technical skills, adaptability, and customer-focused approach to your IT operations team. Note: This number is available on BotIm. (Ready to answer calls anytime)