Position: Customer Service / Call Centre

Ambitious and versatile professional with a Bachelor’s Degree in Accounting and a diverse background in customer service, logistics, and fundraising. Proven track record of handling high-volume operations, including managing 100-120 daily inquiries at Emirates Post and founding a successful independent travel agency. Skilled in conflict management, CRM systems, and technical troubleshooting, with a strong commitment to achieving performance targets and maintaining ethical standards. Fluent in Arabic and English with professional German proficiency (A2), I bring a global perspective and exceptional communication skills to any team.