Customer Service professional with 9+ years of experience across Aviation, Service Sales, and Customer Relationship Management, including 3+ years in leadership roles. Strong expertise in customer escalation management, SLA compliance, service operations, client retention, and team coordination. Proven ability to improve customer satisfaction and maintain long-term client relationships.
Position: Manager Service Sales
Date: 2022-06-27 to 2025-09-24Position: senior customer servce agent
Date: 2021-01-01 to 2022-05-05Position: sernior customer service agent
Date: 2015-06-01 to 2020-12-31