Position: Customer Service / Call Centre

Results-driven Technical Support Engineer (L2) with 3+ years of experience in enterprise IT support, access management, and vendor systems for multinational clients including T-Mobile (US). Skilled in resolving complex technical issues, administering secure VPN and IAM solutions, and managing SAP/Fieldglass systems. Proven ability to improve service delivery, enhance workflows, and maintain SLA compliance while providing exceptional user support. Strong communicator adept at collaborating with cross-functional teams and training end-users.