Position: Customer Service / Call Centre

Results-driven Customer Service Representative with proven experience in high-volume, face-to-face customer environments, managing direct customer interactions while consistently exceeding KPIs (CSAT, AHT, FCR, Quality Scores). Skilled in CRM systems, complaint resolution, and on-ground customer support, with a strong focus on customer retention, hospitable service delivery, and service excellence. Known for resolving complex issues efficiently, handling escalations professionally, and enhancing customer satisfaction and brand loyalty through effective communication, a hospitable approach, and strong problem- solving.