Position: Customer Service / Call Centre

A dedicated and results-driven Tier 2 Helpdesk Representative with a proven track record in delivering exceptional customer support and ensuring client satisfaction. Equipped with a Post Graduate Diploma in Marketing and Finance, I combine technical proficiency with strategic thinking to effectively troubleshoot and resolve complex technical issues. With strong communication skills, I am committed to fostering positive customer relationships and delivering seamless service experiences. I have also contributed to team success by training and mentoring new hires, ensuring consistent performance across the support team. Adept at balancing customer needs with organizational objectives, I focus on creating win-win solutions that drive long-term client retention and satisfaction.