Position: Customer Service / Call Centre

Dedicated and service-oriented hospitality professional with over five years of experience in guest relations, ticketing, and customer service within high-profile environments such as Atlantis The Palm, Dubai. Recognized for consistently delivering exceptional guest experiences, handling complex service situations with empathy and professionalism, and supporting diverse teams with integrity and accountability. I bring a strong background in conflict resolution, upselling, and complaint handling, combined with deep knowledge of hospitality standards and health & safety compliance. I have been honored with multiple certificates of appreciation and achievement for outstanding service. Now seeking to bring my expertise, strong work ethic, and people-first approach to a dynamic organization where I can continue to grow and contribute meaningfully.