Position: Customer Service / Call Centre

As a Customer Service Representative (CSR), I developed strong communication and problem-solving skills while assisting customers with inquiries and resolving issues efficiently. My role involved handling phone calls, emails, and live chats, where I provided product information, processed orders, and managed complaints with a focus on delivering exceptional service. I became proficient in using CRM software to track interactions and ensure customer satisfaction. This experience enhanced my ability to work in a fast-paced environment, collaborate with team members, and adapt to diverse customer needs effectively.