Position: Customer Service / Call Centre

• Resourceful and career focused professional with more than 22+ years of experience in managing operations & customer support. • Target oriented professional with proven success in increasing revenue, profitability, achieving cost reduction & exceeding customer expectation • Skilled in analysing business operations, aligning product offerings with customer requirements which translate into repeat business from existing base and expanding current customer base • Extensive expertise in planning and executing successful marketing and promotional events • Quick learner who can absorb new ideas and experienced in coordinating and organising a wide range of Sales and marketing activities • A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and written and oral communication • Well organised and an excellent team player with a proven ability to work proactively in a complex and busy environment. Confident and poised in interactions with clients at all levels.