Position: HR / Admin

Customer-focused professional with over 3 years of experience in luxury hospitality, reservations, and guest service operations within the UAE under the ACCOR brand. Experienced in handling high-volume customer interactions across phone, email, and digital platforms while delivering premium service standards in fast-paced environments. Skilled in communication, operational coordination, problem resolution, and customer relationship management, with strong adaptability to systems, procedures, and multicultural work environments.