IT Professional - with 4+ years of experience in IT Operations, IT Support, IT Service Management (ITSM), and IT Governance & Compliance. Experienced in managing daily IT operations, optimizing system performance, and ensuring secure, compliant, and high-availability environments. Skilled in troubleshooting, incident management, Oracle Cloud ERP (PR/PO/GRN), asset management, network support, and implementing process improvements that reduce downtime and enhance service delivery. Proven ability to work in fast-paced environments, support crossfunctional teams, and align IT practices with organizational goals. Seeking a full-time role in a reputable UAE-based organization to contribute technical expertise, operational excellence, and continuous improvement initiatives.