Position: Travel & Tourism / Leisure

Experienced Operations and Customer Service Professional. Highly motivated professional with extensive experience in operations management, customer service, and airport ground handling. Proven expertise in preparing weight and balance documentation, managing flight operations, and supervising check-in, boarding, baggage handling, and ramp activities. Skilled in strategic planning, resource optimization, and process improvement to enhance efficiency and meet organizational goals. Proficient in airline systems such as Amadeus, SITA, and DCS platforms for leading carriers. Strong leadership, communication, and team management skills, with a track record of excelling in high-pressure environments while ensuring compliance with safety and regulatory standards.